We understand that these are challenging times for everyone, especially our local businesses.  We encourage our residents and local businesses to contact the City with any questions or concerns as well as any ideas on how we can help during the COVID-19 outbreak.


The City continues to monitor the COVID-19 virus situation and participates in several meetings and teleconferences each day with various state and local organizations.  The City’s foremost concern is the health and safety of our residents. The City is taking appropriate steps to deal with the issue and we are counting on our residents to do the same by using common sense and good judgment.


As a result, the City closed all city-owned buildings to the public on March 19 until further notice.  City offices remain open with access by appointment only. City employees are still reporting to work on their regular schedule until further notice.  


Utility bills can be paid by using the drop box located at the front entrance of City Hall located at 109 NE 2nd Street, through the City’s website at fairfield-il.com by clicking on “Utility Online Bill Pay” at the top of the page or by calling PSN at (877) 885-7968.  Paying online or over the phone through PSN is a free service. If you need to make other arrangements to pay your bill or you need to connect or disconnect service, please call 842-5016. If you have other business you need to conduct, please call 842-2294 to make an appointment.  Other City departments can be reached by calling the appropriate phone number which can be found here.


The City has received several questions about what businesses are considered essential under the Governor’s Stay at Home Order.  A few examples of essential businesses allowed to operate include, but are not limited to, medical services, groceries, food services, gas stations, businesses needed for transportation, hardware and supply stores, and financial institutions.  This is not an all-inclusive list. Please refer to the State’s website for more information at www.coronavirus.illinois.gov.  In addition, the Illinois Department of Commerce and Economic Opportunity is available to answer questions regarding whether a business is considered essential or if it must comply with the Stay at Home order.  Contact their helpline at 1-800-252-2923 and leave a message or email CEOsupport@illinois.gov.


The City is asking residents and businesses for voluntary compliance with Governor J.B. Pritzker’s Stay at Home Order.  As of today, we have had no confirmed cases of COVID-19 and our goal is to limit and slow the spread of the virus, while minimizing the impact on our residents.  If you must get out, practice social distancing when in the presence of others.


As a reminder, businesses such as grocery stores, hardware stores, restaurants, and gas stations will remain open, so there is no need to rush to stock up.  Please continue with normal purchasing habits and be respectful of others’ needs.